Emotional Intelligence Workshop
After assessing the EQ of the participants we creatively present the Emotional Intelligence concept. Through interactive activities participants experience growth possibilities in various areas of development. A one day workshop time frame is recommended and a shorter half day version is also available.
Emotional Intelligence is increasingly relevant to organizational development and developing people, because the EI principles provide a new way to understand and assess people's behaviors, management styles, attitudes, interpersonal skills, and potential. Emotional Intelligence is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.
Emotional Intelligence links strongly with concepts of bringing compassion and humanity to work, and also to 'Multiple Intelligence' theory which illustrates and measures the range of capabilities people possess, and the fact that everybody has a value.
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Emotional Intelligence
…can make a leader more effective and can help the leader decide in which direction to lead.
…involves using all our emotions to help us decide which individual and corporate goals are worth achieving
… can help the organization become a better member of the world community.
… notes the importance of being trustworthy and the importance of being a catalyst for change within the organization.
…suggests that with high EI we will sell more products and services and can help us decide which products and services are really needed in the world.
… focuses on intelligence, information processing, and potential for learning, understanding, development and growth.
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Emotional Intelligence –
This is the essential premise of EI: to be successful requires the effective awareness, control and management of one's own emotions, and those of other people. EI embraces two aspects of intelligence:
- Understanding yourself, your goals, intentions, responses, behavior.
- Understanding others, and their feelings.
Emotional Intelligence - the five domains:
- Knowing your emotions.
- Managing your own emotions.
- Motivating yourself.
- Recognizing and understanding other people's emotions.
- Managing relationships, ie., managing the emotions of others.
| Developing Your Emotional Intelligence
Ten Suggestions
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1. Become emotionally literate. Label your feelings, rather than labeling people or situations.
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Use three word sentences beginning with "I feel".
Start labeling feelings; stop labeling people & situations
"I feel impatient." vs "This is ridiculous." I feel hurt and bitter". vs. "You are an insensitive jerk." "I feel afraid." vs. "You are driving like an idiot."
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2. Distinguish between thoughts and feelings.
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Thoughts: I feel like...& I feel as if.... & I feel that
Feelings: I feel: (feeling word)
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3. Take more responsibility for your feelings.
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"I feel jealous." vs. "You are making me jealous."
Analyze your own feelings rather than the action or motives of other people. Let your feelings help you identify your unmet emotional needs.
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4. Use your feelings to help make decisions
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"How will I feel if I do this?" "How will I feel if I don't?"
"How do I feel?" "What would help me feel better?"
Ask others "How do you feel?" and "What would help you feel better?"
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5. Use feelings to set and achieve goals
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- Set feeling goals. Think about how you want to feel or how you want others to feel. (your employees, your clients, your students, your children, your partner)
- Get feedback and track progress towards the feeling goals by periodically measuring feelings from 0-10. For example, ask clients, students, teenagers how much they feel respected from 0 to 10.
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6. Feel energized, not angry.
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Use what others call "anger" to help feel energized to take productive action.
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7. Validate other people's feelings.
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Show empathy, understanding, and acceptance of other people's feelings.
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8. Use feelings to help show respect for others.
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How will you feel if I do this? How will you feel if I don't? Then listen and take their feelings into consideration.
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9. Don't advise, command, control, criticize, judge or lecture to others.
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Instead, try to just listen with empathy and non-judgment.
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10. Avoid people who invalidate you.
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While this is not always possible, at least try to spend less time with them, or try not to let them have psychological power over you.
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